Privacy and security statement
Privacy and security statement
 
INTRODUCTION

At MTN Banking, a division of The Standard Bank of South Africa Limited (Registration No. 1962/000738/06) ("MTN Banking"), your right to privacy and security is of paramount importance. We are committed to safeguarding your privacy and security.

USAGE OF MTN BANKING WEBSITE

We may gather and analyse information regarding usage of our website. Information gathered includes the domain name, number of hits and the pages visited.

PERSONAL INFORMATION

We only collect information that we believe to be relevant and required to understand your financial needs and to conduct its business. We also collect information:
  • to meet our obligations to you;
  • to follow your instructions;
  • to ensure that our business is geared towards your financial needs, that is, it helps us understand your financial needs;
  • to provide a service to you by informing you of and making available products and services that may be of interest to you;
  • to carry out and administer services to you in an effort to improve your customer experience and to help you learn more about the financial services provided to you;
  • to prevent fraud and confirm your identity when you perform transactions or call to enquire about your money; and
  • for the development of web statistics, to contact you when necessary, to inform you of functionality changes to our access channels and to offer services that you may require or which you may consider helpful.
TECHNOLOGY USED TO COLLECT INFORMATION

Information may be gathered by using a cookie, which is a small text file placed on our web page server for the duration of your session. You can choose whether or not to use a cookie by altering the settings of your browser. A cookie will make the use of our website faster and easier.

DISCLOSURE OF INFORMATION

Information held by us relating to you shall be kept confidential. We are entitled, however, to make your personal information available in the following circumstances including, but not limited to:
  • at your request or upon your written consent;
  • if it is in the public interest to do so;
  • if it is necessary to protect our rights;
  • any person to whom we are under an obligation to make disclosure under the requirements of law.
MTN BANKING'S SECURITY PRACTICES

We are committed to providing secure online services. In order to give effect to your right to security, all interactions with us are subject to multiple levels of security. Every secure page on our website has been secured with a digital certificate. To view this certificate, right click on the image of the closed lock or solid key on the bottom bar of the browser window.

We have installed the following security measures:
  • Advanced Encryption Software
    The Mobile Phone application provides for the symmetric encryption of your MobileMoney PIN with a Symmetric Key, which is unique for each SIM card. The application uses the 3DES encryption algorithm in connection with the symmetric key for the encryption of each PIN entered on the Mobile Phone.
  • Firewalls and Intrusion Detection Systems
    Our website is protected by the Cisco PIX firewall system. We keep activity records which are reviewed regularly by ourselves to prevent unauthorised activities in our computing environment.
  • Access Codes
    On each occasion that you access your MobileMoney account via the Internet, on your cellphone or a Point of Sale Device you are required to enter your Bank PIN. You only have 2 (two) opportunities to enter your PIN correctly. On the 3rd (third) unsuccessful attempt, you will be denied access to your MobileMoney account.
  • Timeout
    If you log on and do not utilise the Internet service for a period of 5 (five) minutes, you will be logged out automatically. To access your account again, you will need to log in again.
  • Security Policy
    We have developed a comprehensive security policy, which addresses aspects of security in the information technology environment. This policy is utilised as a guideline to implement security practices within our information technology environment.
  • Limited Access by Employees
    Authorised employees are granted limited access to information obtained from you. These authorised employees are duly bound to maintain the confidentiality and security of your information.
  • Security Awareness and Training
    We regularly provide security awareness training to our employees in order to provide them with knowledge regarding our current security policy, standards and procedures.
  • Security Reviews
    We review our security policy, standards and procedures regularly in order to ensure that the highest level of security is constantly being maintained and that it is in keeping with the rapidly changing information technology environment.
YOUR ROLE IN PROTECTING YOUR SECURITY

You have a responsibility to take precautions in order to safeguard and keep your access codes secure. Precautions you should take in this regard include the following:
  • do not provide your access codes to anyone under any circumstances whatsoever;
  • you must memorise your access codes and not record them in any way which allows someone to view them;
  • do not leave your computer or cellphone unattended after you have entered your access codes;
  • do not leave web pages accessed online in a history folder;
  • always log out at the end of a session using the Internet; and
  • key in information correctly.
If you believe that an unauthorised person has acquired access to your account or has become privy to your access codes, please inform us as soon as possible.

THIRD PARTY SERVICE PROVIDERS

Whenever we commission service providers to provide support services to ourselves, we will bind them to our privacy and security statement in so far as they may be required to access our customers' information to perform these support services.

LINKED SITES

Our website may contain links to or from other sites ("linked sites"). We are not responsible for the content or the privacy and security policies employed by linked sites. We recommend that you always read the privacy and security statements applicable to the linked sites on such sites.

AMENDMENTS

We reserve the right to modify this privacy and security statement at any time. All amendments to this privacy and security statement will be posted on our website and will be deemed to be the current privacy and security statement and will supersede and substitute all prior privacy and security statements.

 
 
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